Terms and Conditions

We hope you love everything you order! If something isn't quite right, we accept returns under these conditions:

Return Eligibility:

• Returns must be requested within 14 days of delivery. 
• Items must be unworn, unwashed, and in original condition. 
• Items must be free of stains, makeup, deodorant, or perfume. 
• All tags must remain attached. 

Final Sale Items:

The following items are non-returnable and final sale:

• Sale or clearance items
• Accessories
• Bodysuits, swimwear, undergarments
• Gift Cards

Refunds

• Once your return is received and inspected, your refund will be processed to your original payment method. 
• Please allow 5-10 business days for the refund to appear, depending on your bank.
• Original shipping charges are non-refundable.

Exchanges

Due to limited inventory, we do not guarantee exchanges.

• If you would like a different size or item, we recommend placing a new order. 
• You may return your original item for a refund (if eligible)

Store Credit

• Store credit may be issued for eligible returns if preferred
• Store credit will be sent via email and does not expire,

Damaged, Defective, or Incorrect Items

We are so sorry if this happens! Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue

We will gladly replace the item or issue a full refund at no additional cost. 

How to start a Return

1. Email us at hailey@houseofhailey.co
2. Include your order number and reason for return. 
3. Wait for return approval and instructions before shipping your item. 

Return Shipping

• Customers are responsible for return shipping costs. 
• We recommend using a trackable shipping method, as we are not responsible for lost returns.